Privacy Policy

DutyHub (“we”, “us”, “our”) provides an all-in-one platform for managing volunteers, staff, and operations. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

By using DutyHub, you agree to the practices described in this policy. If you do not agree, please do not use the platform.

We collect information you provide directly, including:

• Account data (name, email address, authentication identifiers).
• Profile details (role, department, staffing records, preferences).
• Operational data (shift logs, applications, schedules, and team activity).
• Communications (messages, notifications, and support requests).

We also collect limited technical data, such as:

• Device and browser information.
• IP address and approximate location.
• Usage data and logs for security and performance.

• Provide and maintain the DutyHub platform.
• Authenticate users and secure accounts.
• Power operational features, reporting, and compliance.
• Send service notifications and important updates.
• Detect, prevent, and address fraud or misuse.
• Improve performance and user experience.

Where applicable, we process personal data under the following bases:

• Contractual necessity (to provide the service).
• Legitimate interests (security, platform improvement).
• Compliance with legal obligations.
• Consent (where required for specific features).

We do not sell your personal data.

We may share data with:

• Service providers (hosting, authentication, analytics).
• Organisations administering DutyHub accounts.
• Legal authorities when required by law.

We retain personal data as long as your account is active or as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements.

Depending on your location, you may have rights to:

• Access, correct, or delete your data.
• Object to or restrict processing.
• Data portability.
• Withdraw consent (where applicable).

To exercise these rights, contact us using the details below.

We implement technical and organisational safeguards to protect your data. However, no method of transmission over the Internet is 100% secure.

If data is transferred outside your country, we use appropriate safeguards to ensure adequate protection.

We may update this policy from time to time. The “Last Updated” above will be updated when changes are made.

For privacy questions or requests, email us at legal@dutyhub.uk.